Compensation for delayed/cancelled Lufthansa flights
Conditions for paying compensation
If your Lufthansa flight is delayed by 4 hours (for routes of over 3,500km), by 3 hours (for routes between 1,500km and 3,500km), or by 2 hours in flights under 1,500km, you are entitled to meal and refreshment vouchers, and may also be entitled to hotel accommodation and transportation to the hotel. If a flight is delayed by more than 5 hours, you can request a plane ticket refund covering the cost of the affected travel segment.
- 250€ for flights of up to 1500km
- 400€ for flights between 1500km and 3500km (and all flights>1500km inside EU)
- 600€ for flights of more than 3500km
Compensation for flight cancellations is as above, unless they are due to extraordinary circumstances.
Documents needed to claim compensation
- Completed compensation claim form
- Flight documents, including booking confirmation or e-ticket and boarding passes
- Receipts for any expenses that are a result of the delay or cancellation
|Munich||Bremen, Cologne, Dusseldorf, Frankfurt, Hamburg, Hannover, Leipzig, Munster, Nuremberg, Paderborn, Stuttgart, Zurich.||Amsterdam, Amsterdam, Ancona, Antalya, Athens, Barcelona, Basel, Beijing, Belgrade, Berlin, Bilbao, Birmingham, Boston, Brussels, Bucharest, Budapest, Cairo, Catania, Charlotte, Chicago, Cluj, Copenhagen, Delhi, Denver, Debrecen, Dublin, Edinburgh, Faro, Gdansk, Geneva, Genoa, Glasgow, Gothenburg, Graz, Helsinki, Hong Kong, Katowice, Kiev, Krakow, Larnaca, Lisbon, Lodz, London, Los Angeles, Luxembourg, Lyon, Lviv, Madrid, Malaga, Manchester, Marrakech, Marseille, Mexico City, Milan, Montreal, Moscow, Mumbai, Nantes, Naples, New York, Newark, Nice, Oslo, Palermo, Paris, Pisa, Porto, Poznan, Prague, Rome, Rzeszow, Saint Petersburg, San Francisco, Santiago Compostela, Sarajevo, Seoul, Shanghai, Singapore, Sibiu, Stockholm, Sylt, Tbilisi, Tel Aviv, Tokyo, Trieste, Toulouse, Turin, Valencia, Venice, Warsaw, Washington, Wroclaw, Zagreb. |
|Frankfurt||Berlin, Bremen, Dresden, Dublin, Dusseldorf, Friedrichshafen, Hamburg, Hanover, Leipzig, Munich, Munster, Nuremberg, Paderborn, Stuttgart, Zurich.||Aalborg, Abuja, Addis Ababa, Agadir, Alicante, Algiers, Almaty, Amman, Amsterdam, Antalya, Ashgabat, Astana, Athens, Atlanta, Bahrain, Baku, Bangaluru, Bangkok, Barcelona, Basel, Beijing, Beirut, Belgrade, Bilbao, Billund, Birmingham, Bogota, Bologna, Bordeaux, Boston, Brussels, Bucharest, Budapest, Buenos Aires, Bydgoszcz, Cairo, Cape Town, Casablanca, Chennai, Chicago, Chisinau, Cluj, Copenhaguen, Dallas, Damman, Delhi, Denver, Detroit, Dubai, Edinburgh, Erbil, Faro, Florence, Funchal, Gdansk, Geneva, Glasgow, Gothenburg, Helsinki, Hong Kong, Houston, Istanbul, Jeddah, Johannesburg, Katowice, Kiev, Krakow, Kuwait, Lagos, Linz, Lisbon, London, Los Angeles, Luanda, Luxembourg, Lyon, Madrid, Malabo, Malaga, Malta, Manchester, Marrakesh, Marseille, Mexico City, Miami, Milan, Minsk, Moscow, Mumbai, Nairobi, Nagoya, Nanjing, Naples, New York, Nice, Orlando, Osaka, Oslo, Palermo, Panama City, Paris, Philadelphia, Port Harcourt, Porto, Poznan, Prague, Pune, Qingdao, Reykjavik, Riga, Rio de Janeiro, Riyadh, Rome, San Diego, Saint Petersburg, San Francisco, Santiago Compostela, San Jose, Sao Paulo, Seattle, Seoul, Seville, Shanghai, Shenyang, Singapore, Sofia, Stockholm, Sylt, Tallinn, Tampa, Thessaloniki, Timisoara, Tirana, Tehran, Tel Aviv, Tokyo, Toronto, Toulouse, Trieste, Tunis, Turin, Vale |
- Checked luggage: One item weighing no more than 23kg in Economy/Two items weighing no more than 23kg in Premium Economy/Two items weighing no more than 32kg in Business/Three items weighing no more than 32kg in First. The sum of all the item’s dimensions should not exceed 158cm.
- Carry-on luggage: One personal item + One item in Economy/Two items in Business and First not exceeding 55x40x32 cm. Maximum weight is 8kg.
- Exceptions: Additional baggage allowances apply to the routes listed here.
Lufthansa General Information
Lufthansa is a German airline founded in 1955, when it started connecting German cities with the major European capitals and with a few destinations in North America. The airline is headquartered in Cologne and has its main hubs at Frankfurt and Munich airports. In 2017, Lufthansa transported 130 million passengers and employed approximately 130,000 people worldwide.
Lufthansa has the largest fleet in Europe with nearly 290 planes in operation (January 2019 data). Approximately 25 per cent of the airline’s fleet consists of Airbus A320-200 planes, and Lufthansa also operates significant numbers of Airbus A321-200 and Airbus A319-100.
International awards and prizes
Lufthansa has been recognised as a 5-Star airline by Skytrax and has received other important accolades, including Best Airline in Europe, Best Flight Booking Portal, Best First Class Lounge Dining, and Best Transatlantic Airline.
If your Lufthansa flight has been delayed or cancelled and need help claiming compensation, get in touch with the GIVT team to fast-track your claim.