Compensation from Easy Jet

Compensation for delayed/cancelled flight from Easy Jet

Conditions for compensation

Flights that arrive at their destination more than three hours after their scheduled arrival time or are cancelled within 14 days of departure are eligible for compensation. For delays before the flight’s departure, passengers may be eligible for free international calls or airport vouchers depending on the length of the delay and the flight’s distance.

Documents required for compensation

For cancelled or delayed flights, passengers can fill in the EC261 compensation form to file for claims. The claimant will need to provide flight information and bank account details for refunds. Travel agents claiming on behalf of a passenger may need to provide more information. Passengers on diverted flights will be eligible for compensation for any ground transportation used to reach their final destination, such as buses, trains, and ferries. You will need to submit the receipts for those transportation costs.

Remember to keep your boarding pass, flight ticket, or a booking confirmation as it may be necessary to complete claim form.

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Flight Routes

Easy Jet reaches many international destinations, with a majority of them being inside the EU. It flies to the following destinations from its headquarters in London Luton:

Aberdeen, Alicante. Amsterdam, Antalya, Barcelona, Basel, Belfast, Berlin, Biarritz, Bodrum, Bordeaux, Corfu, Crete, Cyprus, Dalaman, Dortmund, Dubrovnik, Edinburgh, Faro, Geneva. Genoa, Gibraltar, Glasgow, Grenoble, Ibiza, Innsbruck, Inverness, Isle of Man, Jersey, Krakow, Lanzarote, Lisbon, Lyon, Madrid, Malaga, Marseille, Milan, Montpellier, Munich, Mykonos, Nantes, Naples, Nice, Paris, Pisa, Porto, Reus, Rhodes, Rome, Salzburg, Sardinia, Seville, Sicily, Split, Stockholm, Tel Aviv, Tenerife, Thessaloniki, Toulouse, Turin, Valencia, Venice, Vienna, Zadar, Zurich

Luggage needs

Passengers may bring one piece of personal hand baggage within 56cm x 45cm x 25cm including the wheels and handles. For an extra piece of hand baggage, passengers will need to upgrade to seats with extra legroom or a higher ticket class. Checked baggage is available at a fee wither in advance online or at the check-in desk.

If you have experienced an airline delay or cancellation in the EU, you may be eligible to receive compensation. Visit to find out if you can claim money from an airline.

Easy Jet basic information

Basic information

Based in London, Easy Jet is a budget airline serving destinations in over 30 countries. Outside of its head office and hubs in the UK, it has bases in The Netherlands, Spain, Ireland, Germany, France, Italy, and Switzerland.

Meet the fleet of Easy Jet

Easy Jet’s fleet consists of over 300 aircraft with the following breakdown:

  • 126 Airbus A319-100, making it the largest operator of this aircraft in the world;
  • 168 Airbus A320-200;
  • 20 Airbus A320neo with 97 on order; and
  • 4 Airbus A321neo with 26 on order.

International awards and prizes

In 2018, Easy Jet was known as the best low-cost airline for business travellers by the Business Traveller awards. Here are a few highlights on their awards in the past several years:

  • 2017 – Best Short Haul Airline from the Buying Business Travel Awards
  • 2016 – Best low cost airline from Italia Travel Awards
  • 2016 – Best low-cost airline from Publuturis Portugal Travel Awards
  • 2015 – Best Low Cost Airline from Business Traveller Awards

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