Compensation from British Airways

Compensation for delayed/cancelled flight from British Airways

Airline passengers are entitled to certain rights, including the right to be compensated up to €600 if a flight is delayed or cancelled. The amount of compensation you will receive for a delayed flight depends on the length of the delay and the duration of the flight. For a cancelled flight, the conditions are flight length and how far in advance the cancellation is announced. The flight start point and destination, and whether it is a domestic or international flight, may also affect the amount of compensation you receive.

To claim compensation, you will need the following documents:

  • Confirmation of your booking
  • A valid ticket for your flight
  • Your boarding pass

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Flight routes

British Airways serves the following routes:

From To
London 123 destinations in the UK and Europe
London 30 destinations in North America
London 19 destinations in Latin America and the Caribbean

London 21 destinations in Africa and the Middle East
London 10 destinations in Australia and the Far East
London 6 destinations in Central and South Asia

Luggage needs

Your checked baggage allowance on British Airways flights depends on the destination. For most flights, all passengers aged 12 and over may check in one bag with a maximum weight of 23kg. For infants and children up to the age of 11, the allowance is one bag plus a collapsible pushchair and a child’s car seat. Passengers in programmes such as Club World and Club Europe may check in two bags, and First Class travellers three bags, each with a maximum weight of 32kg.

The hand luggage allowance is for one handbag or laptop bag, and one cabin bag. The weight limit for each bag is 23kg. The smaller bag can measure up to 40 x 30 x 15cm, and the cabin bag up to 56 x 45 x 25cm.

British Airways basic information

British Airways is the UK’s flagship airline, formed in 1974 from a merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA). It has the largest fleet of any British airline, and serves the most international destinations. Its main hub is London Heathrow Airport, with a secondary hub at London Gatwick.

The current British Airways fleet includes the Airbus A318, A319, A320, A321, A350, and A380, and the Boeing 747, 777, and 787. The Airbus A380 and Boeing 787 Dreamliner are the newest additions to the fleet, and are used for flights to selected destinations. Airbus A380 destinations include Hong Kong, Singapore, Washington D.C. and San Francisco, while the Dreamliner flies to destinations including Shanghai, Toronto, Seoul, and Mumbai.

British Airways has received numerous international awards, including the silver and bronze International First Class Wines on the Wing in 2017. Other awards received in the last few years include Best long-haul airline, Best short-haul airline, Best European airline, Best airport lounge, and Best frequent flyer programme. Awarding bodies include the National Geographic Traveller Reader Awards, Telegraph Travel Awards, World Travel Awards, and Business Traveller Awards.

GIVT can help you through your compensation claim, making it easy for you to know your rights, gather the documents you need, and submit your claim.

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