The compensation claim process
What are legal proceedings and how long can they take?
Can airlines reject a complaint?
How long does the complaint stage take?
What does the compensation claim process look like?
More strikes could come “at any time“ Lufthansa has had to cancel over 1,300 flights after a legal bid to halt a strike by cabin crew failed. The 48 hour action over pay rates and worker conditions began at midnight Central European Time. Up to 180,000 passengers are facing travel disruption. Lufthansa’s main hubs, and…Read more >
EU Regulation EC261/2004 was created to give travellers a legal framework to protect their financial interests. It was first instituted to prevent EU carriers from overbooking their flights, but it has evolved to include cancellations and delays. In a few core circumstances, any EU passenger is entitled to monetary compensation if their airlines are in…Read more >
Never sure whether you will get away with your free carry on allowance, or should you pay extra for priority. On long haul flights baggage allowances are usually quite generous, but on short-haul, or budget flights choosing which size and type of luggage can be mindboggling. Index: Carry on cabin hand luggage allowances top airlines…Read more >
We’re really excited about Europe’s highest court, the European Court of Justice’s new ruling. Passenger rights have been given a huge boost. A decision from the 24th of October has confirmed that boarding passes should not be needed to file a claim. This decision makes the process of filing a claim for disrupted flight compensation…Read more >
Gatwick Airport, in conjunction with easyJet, is working to reduce delays by trying out new boarding techniques. Passengers with window seats are being allowed to board first, followed by the middle seat passengers, and then aisle passengers. Groups of friends or family groups are boarded by row, starting from the back of the plane. Gatwick…Read more >
Recent strikes at Lufthansa and a national transport strike in Italy caused travel chaos for thousands of passengers, but is there an easy way to know when flight compensation is due because of a strike? “In principle, strikes do not exempt air carriers from compensation liability for any cancelled flights,” says Elżbieta Tyszka, Head of…Read more >