The airline cancelled your flight
because of COVID-19?

Get ticket refund

The compensation claim process

1 What are legal proceedings and how long can they take? 
What are legal proceedings and how long can they take? 
There are two options when it comes to legal proceedings – filing a complaint with the national enforcement body (NEB), or filing a lawsuit in court. This stage can take up to 16 months, , irrespective of the body to which the complaint has been filed. Due to the fact that both bodies are independent, and the number of considered claims is seasonally dependent waiting times may be a little bit longer. GIVT, however, makes every effort to ensure that cases are processed as quickly as possible.
1 Can airlines reject a complaint? 
Can airlines reject a complaint? 
Yes, airlines can reject a complaint, but that does not mean that compensation isn’t due. In such cases we initiate legal proceedings aimed at enforcing the claim.
1 How long does the complaint stage take? 
How long does the complaint stage take? 
GIVT makes every effort to ensure that each stage of proceedings is as short as possible, be it the the complaint stage, or legal proceedings stage. The complaint stage can take anywhere from 30 to 60 days, depending on the number of claims received by the airline. In holiday periods, or summertime waiting times may be longer due to increased volumes of filed claims.
1 What does the compensation claim process look like? 
What does the compensation claim process look like? 
The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.

Didn't find the answer to your question?

Check out our other categories:

We're here to help you!

Can't find your answer? Contact us!

info@givt.com

Was your flight was cancelled, or delayed? 

Don’t wait, claim flight compensation now! Up to €600

Claim now

Blog

06.07.2020

Airline COVID-19 Refund Policies

Europe is flying again On 15th June 2020 the skies of Europe opened up. EU countries reopened their land borders with neighbouring fellow EU members. With only a few exceptions, most notably the border with Spain and Portugal, we can safely say that post-COVID European airlines are now back in business. This will come as…

Read more >
06.07.2020

Where can I book my 2020 summer holidays?

Air bridges now open to over 70 countries! UK Transport Secretary Grant Shapps has confirmed that the government has been successful in implementing “air bridges” with over 70 countries. This means that passengers can now fly directly from England to the following countries without having to undergo mandatory quarantine: Andorra, Austria, Belgium, Croatia, Cyprus, Czech…

Read more >
03.07.2020

The Safest Post-COVID Destinations for Travel

I Will Fly Again Coronavirus wrought an unprecedented toll on developed countries in 2020. Health systems were strained to the limit, many people were infected, and tragically many died. The pandemic also had an unprecedented effect on businesses, with millions put in lockdown, unable to work. Every industry was hit, but perhaps hardest hit was…

Read more >
25.06.2020

Post-COVID Travel Tips

Now that Europe is back opening up to air travel again, after a 3 month hiatus due to the Coronavirus pandemic, how will flying now change? What new safety precautions can we expect at airports and on board as we take to the skies once more? On 15 & 16 June 2020 most of the…

Read more >
24.06.2020

Cancelled flights because of Coronavirus – what to do?

The Coronavirus pandemic (COVID-19) and closure of borders by the government to minimise spread caused millions of people to have their flights cancelled. These passengers are now out of pocket and are not sure what they can do. GIVT’s experts reply: On 13 May the European Commission confirmed that airlines must refund passengers for flights…

Read more >
18.06.2020

New normal for flying

It’s been 3 months since my last flight and my feet were getting very itchy. Luckily lockdown is coming to an end in most of Europe with governments reopening their countries for tourism and normal traffic in stages. After these long weeks of uncertainty, we all need a break, and I’m sure that lots of…

Read more >