Required documents 

1 Are any additional documents needed at the legal proceedings stage? 
Are any additional documents needed at the legal proceedings stage? 
Yes, for GIVT to be able to commence legal proceedings, the customer must sign a power of attorney. This permits GIVT to represent the customer before legal bodies, e.g. courts. If the customer represents a third party or a minor up to 18 years of age, other documents may be required, such as the third party's authorisation, or an abridged copy of the minor’s birth certificate.
1 What documents does GIVT need to file a complaint with an airline? 
What documents does GIVT need to file a complaint with an airline? 
For GIVT to be able to file a complaint with an airline, the customer must sign an agreement giving GIVT the right to represent them before an airline. The agreement may be signed electronically, after positive flight verification. The customer is not required to send the original document.
1 What documents are needed to file a claim? 
What documents are needed to file a claim? 
To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
  • boarding pass,
  • booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

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Blog

03.01.2020

Italy – 24 hour National Aviation Strike January 14th

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