Required documents 

1 Are any additional documents needed at the legal proceedings stage? 
Are any additional documents needed at the legal proceedings stage? 
Yes, for GIVT to be able to commence legal proceedings, the customer must sign a power of attorney. This permits GIVT to represent the customer before legal bodies, e.g. courts. If the customer represents a third party or a minor up to 18 years of age, other documents may be required, such as the third party's authorisation, or an abridged copy of the minor’s birth certificate.
1 What documents does GIVT need to file a complaint with an airline? 
What documents does GIVT need to file a complaint with an airline? 
For GIVT to be able to file a complaint with an airline, the customer must sign an agreement giving GIVT the right to represent them before an airline. The agreement may be signed electronically, after positive flight verification. The customer is not required to send the original document.
1 What documents are needed to file a claim? 
What documents are needed to file a claim? 
To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
  • boarding pass,
  • booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

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Blog

07.11.2019

Flight chaos as Lufthansa hit by 48 hour strike

More strikes could come “at any time“ Lufthansa has had to cancel over 1,300 flights after a legal bid to halt a strike by cabin crew failed. The 48 hour action over pay rates and worker conditions began at midnight Central European Time. Up to 180,000 passengers are facing travel disruption. Lufthansa’s main hubs, and…

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04.11.2019

Flying between UK and USA? Check when you are entitled to compensation.

EU Regulation EC261/2004 was created to give travellers a legal framework to protect their financial interests. It was first instituted to prevent EU carriers from overbooking their flights, but it has evolved to include cancellations and delays. In a few core circumstances, any EU passenger is entitled to monetary compensation if their airlines are in…

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04.11.2019

Everything You Need To Know About Hold Luggage

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31.10.2019

New European Court ruling to make payouts easier for passengers

We’re really excited about Europe’s highest court, the European Court of Justice’s new ruling. Passenger rights have been given a huge boost. A decision from the 24th of October has confirmed that boarding passes should not be needed to file a claim. This decision makes the process of filing a claim for disrupted flight compensation…

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30.10.2019

New trial by easyJet at Gatwick speeds up boarding by 10%

Gatwick Airport, in conjunction with easyJet, is working to reduce delays by trying out new boarding techniques. Passengers with window seats are being allowed to board first, followed by the middle seat passengers, and then aisle passengers. Groups of friends or family groups are boarded by row, starting from the back of the plane. Gatwick…

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30.10.2019

The ins and outs of Airport Strikes and compensations

Recent strikes at Lufthansa and a national transport strike in Italy caused travel chaos for thousands of passengers, but is there an easy way to know when flight compensation is due because of a strike? “In principle, strikes do not exempt air carriers from compensation liability for any cancelled flights,” says Elżbieta Tyszka, Head of…

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