Are disrupted charter flights, or low-cost airline flights eligible for compensation?
Is a missed connection eligible for compensation?
What are “extraordinary circumstances”?
Can an airline provide gift coupons and/or ancillary services instead of compensation?
What does it mean that “the right to compensation for a disrupted flight has expired”?
Can an airline reduce the amount of flight compensation?
What determines whether flight compensation is due or not?
What determines the amount of compensation?
- €250 – for flights up to 1,500 km,
- €400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
- €600 – for all remaining flights over 3,500 km.
Can cancelled flight compensation be claimed from an airline that has declared bankruptcy?
Can I obtain compensation for delayed. damaged, or lost baggage?
More strikes could come “at any time“ Lufthansa has had to cancel over 1,300 flights after a legal bid to halt a strike by cabin crew failed. The 48 hour action over pay rates and worker conditions began at midnight Central European Time. Up to 180,000 passengers are facing travel disruption. Lufthansa’s main hubs, and…Read more >
EU Regulation EC261/2004 was created to give travellers a legal framework to protect their financial interests. It was first instituted to prevent EU carriers from overbooking their flights, but it has evolved to include cancellations and delays. In a few core circumstances, any EU passenger is entitled to monetary compensation if their airlines are in…Read more >
Never sure whether you will get away with your free carry on allowance, or should you pay extra for priority. On long haul flights baggage allowances are usually quite generous, but on short-haul, or budget flights choosing which size and type of luggage can be mindboggling. Index: Carry on cabin hand luggage allowances top airlines…Read more >
We’re really excited about Europe’s highest court, the European Court of Justice’s new ruling. Passenger rights have been given a huge boost. A decision from the 24th of October has confirmed that boarding passes should not be needed to file a claim. This decision makes the process of filing a claim for disrupted flight compensation…Read more >
Gatwick Airport, in conjunction with easyJet, is working to reduce delays by trying out new boarding techniques. Passengers with window seats are being allowed to board first, followed by the middle seat passengers, and then aisle passengers. Groups of friends or family groups are boarded by row, starting from the back of the plane. Gatwick…Read more >
Recent strikes at Lufthansa and a national transport strike in Italy caused travel chaos for thousands of passengers, but is there an easy way to know when flight compensation is due because of a strike? “In principle, strikes do not exempt air carriers from compensation liability for any cancelled flights,” says Elżbieta Tyszka, Head of…Read more >