Passenger’s rights 

1 Are disrupted charter flights, or low-cost airline flights eligible for compensation? 
Are disrupted charter flights, or low-cost airline flights eligible for compensation? 
Yes, flight compensation may be due for both charter flights, and low-cost airline flights, provided that they meet the conditions stipulated in Regulation (EC) No 261/2004. These flights can be verified free of charge on GIVT’s flight checker: https://givt.com/en/
1 Is a missed connection eligible for compensation? 
Is a missed connection eligible for compensation? 
Yes, under certain conditions. Firstly, the connecting flight must be part of the same booking, and missing the connection must be the airline’s fault. This means that missing the connection must be as a result of the delay, or cancellation of the preceding flight. However, if the connecting flight is a separate booking, it is not eligible for compensation, irrespective of who was at fault. Such flights are treated as two separate flights.
1 What are “extraordinary circumstances”? 
What are “extraordinary circumstances”? 
The definition of “extraordinary circumstances” is covered by 14 and 15 of Regulation (EC) No 261/2004.  They are described as circumstances, or events that could not have been avoided, even if all reasonable measures had been taken. The EU list of extraordinary circumstances which exempt the carrier from compensation liability includes: political instability in the flight country, security risks, air traffic controller (ground personnel) strikes. More information can be found at: https://givt.com/en/blog/extraordinary-circumstances-as-reason-for-complaint-rejection-is-compensation-really-not-due/.
1 Can an airline provide gift coupons and/or ancillary services instead of compensation?  
Can an airline provide gift coupons and/or ancillary services instead of compensation?  
Airlines may offer passengers gift coupons, vouchers, cash, or extra bonus points. Acceptance of any these services may negate eligibility for flight compensation under Regulation (EC) No 261/2004. To ensure that your flight will still be eligible for compensation it is best not to accept, or sign for any settlements.  
1 What does it mean that “the right to compensation for a disrupted flight has expired”? 
What does it mean that “the right to compensation for a disrupted flight has expired”? 
The claim limitation period for disrupted flights is legally determined by an airline’s country of registration.
1 Can an airline reduce the amount of flight compensation? 
Can an airline reduce the amount of flight compensation? 
Yes, airlines can reduce the amount of flight compensation. Airlines can reduce compensation by 50% if they offer alternate flights for cancelled flights which arrive at the destination by 2/3/4 hours later than scheduled arrival time, depending on the distance of the flight. More information can be found in our passenger’s rights section: https://givt.com/en/passengers-rights/cancelled-flight/.
1 What determines whether flight compensation is due or not? 
What determines whether flight compensation is due or not? 
Whether flight compensation is due or not depends on flight distance, amount of delay, cancellation notice time, and the reason for denied boarding. More information regarding compensation different types of disruptions can be found in the section about passenger’s rights: https://givt.com/en/passengers-rights/.    
1 What determines the amount of compensation? 
What determines the amount of compensation? 
The amount of flight compensation depends on the flight distance:
  • €250 – for flights up to 1,500 km,
  • €400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
  • €600 – for all remaining flights over 3,500 km.
1 Can cancelled flight compensation be claimed from an airline that has declared bankruptcy? 
Can cancelled flight compensation be claimed from an airline that has declared bankruptcy? 
Unfortunately, if an airline has declared bankruptcy, obtaining compensation under Regulation (EC) No 261/2004 is no longer possible, even if the passenger has already filed a complaint that is under consideration. Compensation is possible if the flight was booked via a travel agency, and was part of a package. In this instance the travel agency is responsible for booking the flight; when a flight ticket is purchased from an airline by credit card, the passenger should be refunded. If possible payment may be cancelled before it reaches the airline, or in the case of bankruptcy reimbursement is also possible.
1 Can I obtain compensation for delayed. damaged, or lost baggage? 
Can I obtain compensation for delayed. damaged, or lost baggage? 
At the moment, GIVT helps in cases of flight delays, cancellations, or denied boarding, but does not provide a service for delayed, damaged or lost baggage. You may personally file for compensation, a successful claim independent on all necessary requirements being fulfilled. Information on areas that need special attention and instructions on how to file a personal complaint may be found in our passenger’s rights section: https://givt.com/en/passengers-rights/baggage/.

Didn't find the answer to your question?

Check out our other categories:

We're here to help you!

Need more info? Contact us


info@givt.com

Your flight was cancelled or delayed?

Don't wait! Claim up to €600 compensation!

Check your flight!

Blog

03.01.2020

Italy – 24 hour National Aviation Strike January 14th

Strikes to continue in 2020 Members of ENAV, the national air traffic operator, have announced a 24 hour national strike on the 14th of January, extending to 48 hours in Liguria, including Genoa, La Spezia, Savona, Imperia. Strikes by Air Italy and Alitalia have also been announced for the same day at the following airports…

Read more >
02.01.2020

Follow your astrological sign. A special GIVT guide to travel for 2020!

Aries Horoscope 2020 2020 is a year of balance for Aries. Even though you will be ambitious, you will be more realistic about your goals. Stability will be seen in all aspects of your life, especially your relationships. Changes and new opportunities in your profession will keep you busy in 2020. Everything will work out…

Read more >
16.12.2019

Passenger Rights Comparison – Canada, EU and USA

Although the European Union is less than half the size of the United States it boasts nearly 200 million more inhabitants. Despite these differences, flight passenger numbers for the EU and the US are nearly the same, but passenger habits and the types of flights are quite different, and this is reflected in the passenger…

Read more >
12.12.2019

Friday the 13th Strikes Again! More strikes at Italian airports.

Friday the 13th of December will be very unlucky for the thousands of people whose flights have been cancelled due 24-hour air transport sector strikes. As part of ongoing strikes staff of Alitalia and Air Italy will be staging a walkout between 10am and 6pm, but it will affect flights from as early as Thursday…

Read more >
09.12.2019

Can you take food on a plane?

With all the restrictions on security at airports sometimes it’s hard to know exactly what foodstuffs you can bring on a plane. In general, you can bring anything that is not on the list of banned items onboard your flight nor anything controlled or illegal in the country of depart or arrival. Is there are…

Read more >
05.12.2019

Major flight disturbances expected on December 5th in all French Airports

Nationwide strikes will bring traffic to a halt in France on Thursday the 5th of December. As part of continuing protests against pension reform unions across the country have called on members to strike. Most effected with be rail travel with national rail company SNCF cancelling 90% of services and Parisian transport system RAPT with…

Read more >

This website uses cookies. You can disable them in your browser settings. More information regarding our cookie policy can be found in our Privacy Policy.