Passenger’s rights 

1 Are disrupted charter flights, or low-cost airline flights eligible for compensation? 
Are disrupted charter flights, or low-cost airline flights eligible for compensation? 
Yes, flight compensation may be due for both charter flights, and low-cost airline flights, provided that they meet the conditions stipulated in Regulation (EC) No 261/2004. These flights can be verified free of charge on GIVT’s flight checker: https://givt.com/en/
1 Is a missed connection eligible for compensation? 
Is a missed connection eligible for compensation? 
Yes, under certain conditions. Firstly, the connecting flight must be part of the same booking, and missing the connection must be the airline’s fault. This means that missing the connection must be as a result of the delay, or cancellation of the preceding flight. However, if the connecting flight is a separate booking, it is not eligible for compensation, irrespective of who was at fault. Such flights are treated as two separate flights.
1 What are “extraordinary circumstances”? 
What are “extraordinary circumstances”? 
The definition of “extraordinary circumstances” is covered by 14 and 15 of Regulation (EC) No 261/2004.  They are described as circumstances, or events that could not have been avoided, even if all reasonable measures had been taken. The EU list of extraordinary circumstances which exempt the carrier from compensation liability includes: political instability in the flight country, security risks, air traffic controller (ground personnel) strikes. More information can be found at: https://givt.com/en/blog/extraordinary-circumstances-as-reason-for-complaint-rejection-is-compensation-really-not-due/.
1 Can an airline provide gift coupons and/or ancillary services instead of compensation?  
Can an airline provide gift coupons and/or ancillary services instead of compensation?  
Airlines may offer passengers gift coupons, vouchers, cash, or extra bonus points. Acceptance of any these services may negate eligibility for flight compensation under Regulation (EC) No 261/2004. To ensure that your flight will still be eligible for compensation it is best not to accept, or sign for any settlements.  
1 What does it mean that “the right to compensation for a disrupted flight has expired”? 
What does it mean that “the right to compensation for a disrupted flight has expired”? 
The claim limitation period for disrupted flights is legally determined by an airline’s country of registration.
1 Can an airline reduce the amount of flight compensation? 
Can an airline reduce the amount of flight compensation? 
Yes, airlines can reduce the amount of flight compensation. Airlines can reduce compensation by 50% if they offer alternate flights for cancelled flights which arrive at the destination by 2/3/4 hours later than scheduled arrival time, depending on the distance of the flight. More information can be found in our passenger’s rights section: https://givt.com/en/passengers-rights/cancelled-flight/.
1 What determines whether flight compensation is due or not? 
What determines whether flight compensation is due or not? 
Whether flight compensation is due or not depends on flight distance, amount of delay, cancellation notice time, and the reason for denied boarding. More information regarding compensation different types of disruptions can be found in the section about passenger’s rights: https://givt.com/en/passengers-rights/.    
1 What determines the amount of compensation? 
What determines the amount of compensation? 
The amount of flight compensation depends on the flight distance:
  • €250 – for flights up to 1,500 km,
  • €400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
  • €600 – for all remaining flights over 3,500 km.
1 Can cancelled flight compensation be claimed from an airline that has declared bankruptcy? 
Can cancelled flight compensation be claimed from an airline that has declared bankruptcy? 
Unfortunately, if an airline has declared bankruptcy, obtaining compensation under Regulation (EC) No 261/2004 is no longer possible, even if the passenger has already filed a complaint that is under consideration. Compensation is possible if the flight was booked via a travel agency, and was part of a package. In this instance the travel agency is responsible for booking the flight; when a flight ticket is purchased from an airline by credit card, the passenger should be refunded. If possible payment may be cancelled before it reaches the airline, or in the case of bankruptcy reimbursement is also possible.
1 Can I obtain compensation for delayed. damaged, or lost baggage? 
Can I obtain compensation for delayed. damaged, or lost baggage? 
At the moment, GIVT helps in cases of flight delays, cancellations, or denied boarding, but does not provide a service for delayed, damaged or lost baggage. You may personally file for compensation, a successful claim independent on all necessary requirements being fulfilled. Information on areas that need special attention and instructions on how to file a personal complaint may be found in our passenger’s rights section: https://givt.com/en/passengers-rights/baggage/.

Didn't find the answer to your question?

Check out our other categories:

We're here to help you!

Can't find your answer? Contact us!

info@givt.com

Was your flight was cancelled, or delayed? 

Don’t wait, claim flight compensation now! Up to €600

Claim now

Blog

17.03.2020

Cancelled flights because of Coronavirus – what to do?

The Coronavirus pandemic (COVID-19) and closure of borders by many countries to minimise spread has caused many airlines to cancel most or all flights. Hundreds of thousands of passengers are left with paid tickets wondering what they can do. GIVT’s experts reply: Because of the global risk to health caused by Coronavirus, flight disruptions, including…

Read more >
05.03.2020

What to do if you lost your passport abroad?

It’s the worst feeling in the world, searching in your pockets for your passport and it’s not there. The bottom has fallen out of your world as you rifle frantically but to no avail. Whether lost or stolen, not having your passport, national ID, driver’s license or credit cards when abroad can feel like a…

Read more >
03.03.2020

Does your airline provide safe water to drink?

A recent study in the USA by the Hunter College NYC Food Policy Center in conjunction with DietDetective.com revealed that the quality of drinking water varies wildly by airline and many provide passengers with water that is not safe to drink. The 2011 Aircraft Drinking Water Rule (ADWR) requires US airlines to provide passengers and…

Read more >
20.02.2020

Travelling with pets on planes

There’s nothing better than coming home to your best friend in the whole world after a long day at work. Just seeing them wagging their tails or padding softly toward you puts the smile right back on our face. Dogs and cats have been part of our lives for thousands of years, dogs first for…

Read more >
11.02.2020

Air Italy has gone into liquidation!

Milan, February 11th 2020: Air Italy becomes the latest airline to go into liquidation. A shareholder’s meeting decided to ground the ailing airline that has suffered €380 million in liabilities in the last 2 years. The company has stated that passengers with flights up to the 25th of February will be honoured with alternate flights…

Read more >
10.02.2020

What Can Airport Baggage Scanners See?

Airport scanners – Big Brother or Big Mother? Security concerns have made air travel a pretty invasive affair, but the security process is actually designed to protect us, the passengers. It is critical to the safety of all who fly that hold luggage, hand luggage and each passenger’s physical person are all checked by scanners…

Read more >