The airline cancelled your flight
because of COVID-19?

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Costs and payouts

1 How long do I have to wait for compensation to be paid after a positive decision? 
How long do I have to wait for compensation to be paid after a positive decision? 
The waiting time for compensation payout depends chiefly on the airline, which has 30 days to transfer the funds to GIVT’s accounts. We will then make all payments directly to customer accounts within the next 14 working days.
1 Can I get an invoice with my compensation? 
Can I get an invoice with my compensation? 
You can receive an invoice for compensation by simply ticking the relevant checkbox above the “Send” button in the bank account details form. An invoice can be requested at a later stage by emailing info@givt.com.
1 Can I receive compensation in a currency other than those indicated on the form? 
Can I receive compensation in a currency other than those indicated on the form? 
No, compensation can be paid out only in the following currencies: EUR, PLN, USD, CHF, RON.
1 In what currency can compensation be paid? 
In what currency can compensation be paid? 
Compensation can be paid in the following currencies: EUR, PLN, USD, CHF, RON. Currency may be selected at the compensation payout stage.
1 What are BIC, SWIFT and IBAN? 
What are BIC, SWIFT and IBAN? 
IBAN is an international account number consisting of a country code, check digits, the domestic bank and branch code and client’s number, e.g. GB 26 MIDL 400515 12345674. BIC/SWIFT is a bank identification code, e.g. MIDLGB22 for HSBC Bank.
1 What bank details are needed for a compensation payout? 
What bank details are needed for a compensation payout? 
The following bank details are needed for a compensation payout:
  • Full name of the account holder,
  • IBAN, an account number consisting of a country code, check digits, the domestic bank and branch code and client’s personal account number, e.g. GB 26 MIDL 400515 12345674,
  • BIC/SWIFT (bank identification code, e.g. MIDLGB22 for HSBC Bank),
in some cases, it is also necessary to provide the passenger’s personal address details.
1 Why is the commission rate higher for legal proceedings? 
Why is the commission rate higher for legal proceedings? 
If legal proceedings are involved, the commission rate includes many factors, e.g. lawyers’ fees, associated fees, e.g. court fees, and the costs of drawing up and following the lawsuit. Commission is not charged if compensation is not obtained at this stage.
1 What is the commission for handling a case?
What is the commission for handling a case?
Verification of a disrupted flight is completely free of charge, and you can be done at https://givt.com/en/ The amount of commission for handling a case is dependent at which stage compensation is attained:
  • complaint proceedings: 35% commission of the gross amount applies;
  • legal proceedings: 49% commission of the gross amount applies.
Commission is inclusive or VAT, no other additional fees apply. Commission is only charged when a case has been won.

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Blog

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