Costs and payouts

1 How long do I have to wait for compensation to be paid after a positive decision? 
How long do I have to wait for compensation to be paid after a positive decision? 
The waiting time for compensation payout depends chiefly on the airline, which has 30 days to transfer the funds to GIVT’s accounts. We will then make all payments directly to customer accounts within the next 14 working days.
1 Can I get an invoice with my compensation? 
Can I get an invoice with my compensation? 
You can receive an invoice for compensation by simply ticking the relevant checkbox above the “Send” button in the bank account details form. An invoice can be requested at a later stage by emailing info@givt.com.
1 Can I receive compensation in a currency other than those indicated on the form? 
Can I receive compensation in a currency other than those indicated on the form? 
No, compensation can be paid out only in the following currencies: EUR, PLN, USD, CHF, RON.
1 In what currency can compensation be paid? 
In what currency can compensation be paid? 
Compensation can be paid in the following currencies: EUR, PLN, USD, CHF, RON. Currency may be selected at the compensation payout stage.
1 What are BIC, SWIFT and IBAN? 
What are BIC, SWIFT and IBAN? 
IBAN is an international account number consisting of a country code, check digits, the domestic bank and branch code and client’s number, e.g. GB 26 MIDL 400515 12345674. BIC/SWIFT is a bank identification code, e.g. MIDLGB22 for HSBC Bank.
1 What bank details are needed for a compensation payout? 
What bank details are needed for a compensation payout? 
The following bank details are needed for a compensation payout:
  • Full name of the account holder,
  • IBAN, an account number consisting of a country code, check digits, the domestic bank and branch code and client’s personal account number, e.g. GB 26 MIDL 400515 12345674,
  • BIC/SWIFT (bank identification code, e.g. MIDLGB22 for HSBC Bank),
in some cases, it is also necessary to provide the passenger’s personal address details.
1 Why is the commission rate higher for legal proceedings? 
Why is the commission rate higher for legal proceedings? 
If legal proceedings are involved, the commission rate includes many factors, e.g. lawyers’ fees, associated fees, e.g. court fees, and the costs of drawing up and following the lawsuit. Commission is not charged if compensation is not obtained at this stage.

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07.11.2019

Flight chaos as Lufthansa hit by 48 hour strike

More strikes could come “at any time“ Lufthansa has had to cancel over 1,300 flights after a legal bid to halt a strike by cabin crew failed. The 48 hour action over pay rates and worker conditions began at midnight Central European Time. Up to 180,000 passengers are facing travel disruption. Lufthansa’s main hubs, and…

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04.11.2019

Flying between UK and USA? Check when you are entitled to compensation.

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31.10.2019

New European Court ruling to make payouts easier for passengers

We’re really excited about Europe’s highest court, the European Court of Justice’s new ruling. Passenger rights have been given a huge boost. A decision from the 24th of October has confirmed that boarding passes should not be needed to file a claim. This decision makes the process of filing a claim for disrupted flight compensation…

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30.10.2019

New trial by easyJet at Gatwick speeds up boarding by 10%

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30.10.2019

The ins and outs of Airport Strikes and compensations

Recent strikes at Lufthansa and a national transport strike in Italy caused travel chaos for thousands of passengers, but is there an easy way to know when flight compensation is due because of a strike? “In principle, strikes do not exempt air carriers from compensation liability for any cancelled flights,” says Elżbieta Tyszka, Head of…

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