Help Centre

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If you’re unsure how to applyfor flight compensation you can find the answers to the most common questions below:

Frequently asked questions

What determines the amount of compensation? 
The amount of flight compensation depends on the flight distance:
  • €250 – for flights up to 1,500 km,
  • €400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
  • €600 – for all remaining flights over 3,500 km.
What kinds of flight disruptions must occur, and what conditions must be met in order to obtain compensation?
First and foremost, compensation from an airline is due if:
  • the flight was cancelled 13 days or less before the planned departure,
  • the flight arrived at the destination at least 3 hours later than scheduled,
  • the passenger was denied boarding despite having arrived on time, and fulfilled all requirements (had all necessary documents), because there were no seats left on the plane (overbooking).
More about passenger’s rights: https://givt.com/en/passengers-rights/ To verify free of charge if your flight is eligible for compensation, simply visit https://givt.com/en/.
What documents are needed to file a claim? 
To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
  • boarding pass,
  • booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.
What does the compensation claim process look like? 
The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.
What is the commission for handling a case?
Verification of a disrupted flight is completely free of charge, and you can be done at https://givt.com/en/ The amount of commission for handling a case is dependent at which stage compensation is attained:
  • complaint proceedings: 29% commission of the gross amount applies;
  • legal proceedings: 49% commission of the gross amount applies.
Commission is inclusive or VAT, no other additional fees apply. Commission is only charged when a case has been won.

Costs and payouts

Data safety 

Passenger’s rights 

Required documents 

Technical and other problems

The compensation claim process

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Blog

07.11.2019

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