When are you entitled to denied boarding compensation?

Denied boarding compensation is due when it is the fault of the airline and involuntary. To be eligible for compensation, the following three conditions must be met:

Legal basis for claiming denied boarding compensation.

Passengers are protected by the provisions of Regulation (EU) No 261/2004 of the European Parliament and of the Council of 11 February 2004, which established common rules for compensation and assistance in the event of long delay of flights. Compensation up to €600 may be due depending on flight route distance.

How much flight compensation can you get for denied boarding?

The denied boarding must be the fault of the airline i.e. overbooking and must be involuntary i.e. seat not given up in lieu of vouchers or other types of payment. Read more about compensation amounts:
€250 check>

for flights up to 1,500 km

€400 check>

for all flights over 1,500 km within the European Union and for the remaining flights between 1,500 and 3,500 km

€600 check>

for all remaining flights over 3,500 km

What should you do if you are denied boarding?

Keep all your travel documents
  • Flight documents: boarding pass, booking confirmation, electronic ticket (e-ticket), delay notification, etc.
  • Expenses: taxi, hotel, meals, drinks, etc.
Keep your flight information
  • Flight number
  • Flight schedule (scheduled time of departure and arrival)
  • Amount of delay (actual time of departure and arrival)
Try to ascertain the reason for the delay
  • Ask the cabin crew for written confirmation
  • Check weather conditions
  • Check if other flights are delayed or cancelled
Check how much compensation is due with our online compensation calculator
  • Enter your flight details to check how much compensation is due
Claim compensation!

What documents do you need to be able to claim refused boarding compensation?

Documents needed as proof of readiness to fly include:

How do I file a compensation claim for denied boarding?

There are two options, the first is to take personal action and file a complaint directly with the airline. The second is to ask GIVT to look after your claim. In both cases it may take a long time for the airline to pay any compensation. If you opt to pursue a complaint with the carrier independently, you should read and understand the pertinent regulation, applicable provisions and judgments, prepare relevant documents, and be prepared to assert legal rights.

Do airlines have to compensate for overbooking?

Airlines may offer their own rewards or compensation for voluntary bumping. Only in the case of involuntary bumping are they liable for compensation payment.

Can I get compensation for a 2 hour flight delay on an alternate flight?

If the airline offered you an alternate flight and you arrived at the final destination with a delay of 2, 3 or 4 hours, compensation may be reduced by 50%.

What happens if you are bumped from a flight?

If you voluntarily agree to be bumped then you forego any other compensation claims. If you are bumped involuntarily then you are entitled to assistance, re-routing, and compensation dependant on any subsequent delays.

When are you not entitled to compensation for denied boarding?

Unruly or inebriated passengers who may pose a security risk or passengers without correct boarding documents may be denied boarding.

When you are denied boarding you have the right to:

You have the right to:

Claiming is easy! See how…

Progress

Claiming is easy! See how…

01

We will verify your flight eligibility

In a couple of minutes we will tell you how much compensation you are entitled to.

02

We will enforce your rights

Our experts will contact your airline, and take all the legal steps necessary to get your flight compensation.

03

You could get as much as €600

We will keep you updated on your claim progress, right to the end.

See what our customers have to say…

GIVT was able to turn all the inconveniences related to denied boarding and the airline’s failure to provide an alternative flight from Manchester to Hamburg into profit by obtaining a total of €500 in compensation!
Cristine from Sheffield
Due to overbooking, Edith was denied boarding. To make matters worse, the airline failed to provide her with an alternative flight from Warsaw to Doncaster. After reporting the case to GIVT, she received €250 of compensation in no time at all!
Edith from Doncaster
The airline sold more tickets than it had seats on the plane on the route between Edinburgh and Oslo, which left some of the passengers stranded at the airport. GIVT obtained €250 to compensate Zack for the problem that occurred during his trip!
Zack from Edinburgh

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