When are you entitled to flight cancellation compensation?

To be eligible for compensation, the following three conditions must be met:

Legal basis for claiming cancelled flight compensation.

Passengers are protected for EU flight cancellation compensation by the provisions of Regulation (EU) No 261/2004 of the European Parliament and of the Council of 11 February 2004, which established common rules for compensation and assistance in the event of long delay of flights. Compensation up to €600 may be due depending on flight route distance.

How much flight compensation can you get for a cancelled flight?

Compensation applies if notice is given less than 14 days before the scheduled departure date and the conditions of alternative flights offered. Read more about compensation amounts:
€250 check>

for flights up to 1,500 km

€400 check>

for all flights over 1,500 km within the European Union and for the remaining flights between 1,500 and 3,500 km

€600 check>

for all remaining flights over 3,500 km

What should you do if your flight is cancelled?

Keep all your travel documents
  • Flight documents: boarding pass, booking confirmation, electronic ticket (e-ticket), delay notification, etc.
  • Expenses: taxi, hotel, meals, drinks, etc.
Keep your flight information
  • Flight number
  • Flight schedule (scheduled time of departure and arrival)
  • Amount of delay (actual time of departure and arrival)
Try to ascertain the reason for the delay
  • Ask the cabin crew for written confirmation
  • Check weather conditions
  • Check if other flights are delayed or cancelled
Check how much compensation is due with our online flight checker
  • Enter your flight details to check how much compensation is due
Claim compensation for delayed flight

What documents do you need to be able to claim for a cancelled flight?

Documents necessary to prove readiness for departure when making a claim include:

How do I file a compensation claim for a cancelled flight?

There are two different options, the first is to take personal action and file a complaint directly with the airline. The second is to ask GIVT to look after your claim. In both cases it may take a long time for the airline to pay any compensation. If you opt to pursue a complaint with the carrier independently, you should read and understand the pertinent regulation, applicable provisions and judgments, prepare relevant documents, and be prepared to assert legal rights.

When are you not entitled to claim compensation for cancelled flight?

The European Commission’s website provides an example list of extraordinary circumstances which exempt the carrier from compensation liability, including:

What other rights does a passenger of the cancelled flight have?

When your flight is cancelled you have the right to:

Claiming is easy! See how…

Progress

Claiming is easy! See how…

01

We will verify your flight eligibility

In a couple of minutes we will tell you how much compensation you are entitled to.

02

We will enforce your rights

Our experts will contact your airline, and take all the legal steps necessary to get your flight compensation.

03

You could get as much as €600

We will keep you updated on your claim progress, right to the end.

See what our customers have to say…

A September trip from Liverpool to Lugano got off to a bad start, as the travellers experienced a flight disturbance. Fortunately, after filing a claim, the case ended on a positive note for the 12 passengers – GIVT obtained for them a total of €3000!
Lucas from Liverpool
Even though the airport was functioning without any issues, the flight from London to Miami was cancelled. The airline did provide an alternative flight but it was not until the next day. GIVT was able to obtain €600 for each of the passengers!
Jake from Brighton
Cancellation of the flight from Manchester to Dusseldorf caused a family to miss their flight to Punta Cana – a connecting flight from the same reservation. GIVT was able to turn their disrupted journey into money by winning a total of €2400 in compensation!
Michael form Manchester

Did you have cancelled flight?

Check compensation

Blog

11.02.2020

Air Italy has gone into liquidation!

Milan, February 11th 2020: Air Italy becomes the latest airline to go into liquidation. A shareholder’s meeting decided to ground the ailing airline that has suffered €380 million in liabilities in the last 2 years. The company has stated that passengers with flights up to the 25th of February will be honoured with alternate flights…

Read more >
10.02.2020

What Can Airport Baggage Scanners See?

Airport scanners – Big Brother or Big Mother? Security concerns have made air travel a pretty invasive affair, but the security process is actually designed to protect us, the passengers. It is critical to the safety of all who fly that hold luggage, hand luggage and each passenger’s physical person are all checked by scanners…

Read more >
10.02.2020

Storm Ciara (Sabine) – cancelled and delayed flights across Western Europe

Storm Ciara, Sabine in the German speaking countries, has severely affected flights in many countries. Heavy rainfalls and winds of over 160kmph have cancelled and delayed flights with Germany, Switzerland and Netherlands hit hardest. Passengers flying to or from the following airports should contact their airlines immediately: Airport Cancelled Percentage Munich International (MUC) 149 29%…

Read more >
29.01.2020

Numerous airlines cancel flights to China over Coronavirus fears

Airlines from several countries have confirmed that they are suspending flights to China over fears of the coronavirus outbreak. All passengers flight to, from or via China are urged to check their carrier’s websites for update details. Air Astsna – Kazakhstan Air Canada – Canada Air India – India Austrian Airlines – Austria Azerbaijan Airlines…

Read more >
10.01.2020

Follow your astrological sign. A special GIVT guide to travel for 2020!

Aries Horoscope 2020 2020 is a year of balance for Aries. Even though you will be ambitious, you will be more realistic about your goals. Stability will be seen in all aspects of your life, especially your relationships. Changes and new opportunities in your profession will keep you busy in 2020. Everything will work out…

Read more >
07.01.2020

How to count flight delay?

Delayed Flights and Compensation  A delayed flight is an annoyance at the best of times, while at the worst it can mean missing a connecting flight, part of your holiday, or an important event. Most people know that they are entitled to compensation if a flight is delayed, but how do you work out the…

Read more >