When are you entitled to flight cancellation compensation?

To be eligible for compensation, the following three conditions must be met:

Legal basis for claiming cancelled flight compensation.

Passengers are protected for EU flight cancellation compensation by the provisions of Regulation (EU) No 261/2004 of the European Parliament and of the Council of 11 February 2004, which established common rules for compensation and assistance in the event of long delay of flights. Compensation up to €600 may be due depending on flight route distance.

How much flight compensation can you get for a cancelled flight?

Compensation applies if notice is given less than 14 days before the scheduled departure date and the conditions of alternative flights offered. Read more about compensation amounts:
€250 check>

for flights up to 1,500 km

€400 check>

for all flights over 1,500 km within the European Union and for the remaining flights between 1,500 and 3,500 km

€600 check>

for all remaining flights over 3,500 km

What should you do if your flight is cancelled?

Keep all your travel documents
  • Flight documents: boarding pass, booking confirmation, electronic ticket (e-ticket), delay notification, etc.
  • Expenses: taxi, hotel, meals, drinks, etc.
Keep your flight information
  • Flight number
  • Flight schedule (scheduled time of departure and arrival)
  • Amount of delay (actual time of departure and arrival)
Try to ascertain the reason for the delay
  • Ask the cabin crew for written confirmation
  • Check weather conditions
  • Check if other flights are delayed or cancelled
Check how much compensation is due with our online flight checker
  • Enter your flight details to check how much compensation is due
Claim compensation for delayed flight

What documents do you need to be able to claim for a cancelled flight?

Documents necessary to prove readiness for departure when making a claim include:

How do I file a compensation claim for a cancelled flight?

There are two different options, the first is to take personal action and file a complaint directly with the airline. The second is to ask GIVT to look after your claim. In both cases it may take a long time for the airline to pay any compensation. If you opt to pursue a complaint with the carrier independently, you should read and understand the pertinent regulation, applicable provisions and judgments, prepare relevant documents, and be prepared to assert legal rights.

When are you not entitled to claim compensation for cancelled flight?

The European Commission’s website provides an example list of extraordinary circumstances which exempt the carrier from compensation liability, including:

What other rights does a passenger of the cancelled flight have?

When your flight is cancelled you have the right to:

Claiming is easy! See how…

Progress

Claiming is easy! See how…

01

We will verify your flight eligibility

In a couple of minutes we will tell you how much compensation you are entitled to.

02

We will enforce your rights

Our experts will contact your airline, and take all the legal steps necessary to get your flight compensation.

03

You could get as much as €600

We will keep you updated on your claim progress, right to the end.

See what our customers have to say…

A September trip from Liverpool to Lugano got off to a bad start, as the travellers experienced a flight disturbance. Fortunately, after filing a claim, the case ended on a positive note for the 12 passengers – GIVT obtained for them a total of €3000!
Lucas from Liverpool
Even though the airport was functioning without any issues, the flight from London to Miami was cancelled. The airline did provide an alternative flight but it was not until the next day. GIVT was able to obtain €600 for each of the passengers!
Jake from Brighton
Cancellation of the flight from Manchester to Dusseldorf caused a family to miss their flight to Punta Cana – a connecting flight from the same reservation. GIVT was able to turn their disrupted journey into money by winning a total of €2400 in compensation!
Michael form Manchester

Did you have cancelled flight?

Check compensation

Blog

06.08.2020

Airline Ticket Cancellation – How To Not Lose Money

Purchasing tickets has become so much easier in recent years. Gone are the days of visiting an airline office and waiting for a printed ticket. Nowadays tickets can be purchased directly from the comfort of your own home and for the more technology savvy, tickets can be bought practically anywhere just with their smartphones. It…

Read more >
03.08.2020

Where can I book my 2020 summer holidays?

Hope raises as British Government vows to review quarantine on Spanish holidays! Quarantine for travellers returning from Spain from the 10th of August may be lifted giving new hope for holidays. Spain’s Tourism Minister Reyes Maroto said “the British Government will review quarantine imposed on travellers from Spain”. She added that the government has already…

Read more >
13.07.2020

What is a flight voucher? Should you accept it?

Flight vouchers are the aviation industry’s response to flights cancelled by the Coronavirus crisis and the subsequent claims for refunds. Don’t be fooled! Ticket refunds are a right, claim yours now! Only a few months ago requesting a refund for a cancelled flight was not a problem and most refund requests were processed in a…

Read more >
09.07.2020

We Will Fly Again – Holding on to Hope

The Whole World in Freeze-Frame Out of nowhere our whole world was halted freeze-frame for months. Nobody expected it and no one was prepared for it. We were closed off in our homes, some of us without anybody else to interact with. And all that long while we longed for what we took most for…

Read more >
06.07.2020

Airline COVID-19 Refund Policies

Europe is flying again On 15th June 2020 the skies of Europe opened up. EU countries reopened their land borders with neighbouring fellow EU members. With only a few exceptions, most notably the border with Spain and Portugal, we can safely say that post-COVID European airlines are now back in business. This will come as…

Read more >
03.07.2020

The Safest Post-COVID Destinations for Travel

I Will Fly Again Coronavirus wrought an unprecedented toll on developed countries in 2020. Health systems were strained to the limit, many people were infected, and tragically many died. The pandemic also had an unprecedented effect on businesses, with millions put in lockdown, unable to work. Every industry was hit, but perhaps hardest hit was…

Read more >