When are you entitled to flight cancellation compensation?
To be eligible for compensation, the following three conditions must be met:
Flight cancellation was 13 days or less before planned arrival
The flight was operated within the EU, or via the EU by an EU registered airline
The flight cancellation was the airline’s fault
Legal basis for claiming cancelled flight compensation.
Passengers are protected for EU flight cancellation compensation by the provisions of Regulation (EU) No 261/2004 of the European Parliament and of the Council of 11 February 2004, which established common rules for compensation and assistance in the event of long delay of flights. Compensation up to €600 may be due depending on flight route distance.
How much flight compensation can you get for a cancelled flight?
Compensation applies if notice is given less than 14 days before the scheduled departure date and the conditions of alternative flights offered. Read more about compensation amounts:What should you do if your flight is cancelled?
Keep all your travel documents
- Flight documents: boarding pass, booking confirmation, electronic ticket (e-ticket), delay notification, etc.
- Expenses: taxi, hotel, meals, drinks, etc.
Keep your flight information
- Flight number
- Flight schedule (scheduled time of departure and arrival)
- Amount of delay (actual time of departure and arrival)
Try to ascertain the reason for the delay
- Ask the cabin crew for written confirmation
- Check weather conditions
- Check if other flights are delayed or cancelled
Check how much compensation is due with our online flight checker
- Enter your flight details to check how much compensation is due
Claim compensation for delayed flight
What documents do you need to be able to claim for a cancelled flight?
Documents necessary to prove readiness for departure when making a claim include:
Boarding pass
Booking confirmation
e-Ticket
How do I file a compensation claim for a cancelled flight?
There are two different options, the first is to take personal action and file a complaint directly with the airline. The second is to ask GIVT to look after your claim. In both cases it may take a long time for the airline to pay any compensation. If you opt to pursue a complaint with the carrier independently, you should read and understand the pertinent regulation, applicable provisions and judgments, prepare relevant documents, and be prepared to assert legal rights.
When are you not entitled to claim compensation for cancelled flight?
The European Commission’s website provides an example list of extraordinary circumstances which exempt the carrier from compensation liability, including:
Bad weather
Air traffic control strike
Political instability
Security risks
What other rights does a passenger of the cancelled flight have?
When your flight is cancelled you have the right to:
Meals and refreshments
Ticket cost refund
Accommodation
Transport to and from the airport
Claiming is easy! See how…
Claiming is easy! See how…
We will verify your flight eligibility
In a couple of minutes we will tell you how much compensation you are entitled to.
We will enforce your rights
Our experts will contact your airline, and take all the legal steps necessary to get your flight compensation.
You could get as much as €600
We will keep you updated on your claim progress, right to the end.