How to count flight delay?

How to count flight delay

How long was my flight delayed for? Learn how to work out whether you are entitled to compensation from your airline, and how much you are able to claim, based on the length and destination of your flight and how long a delay occurred. Make sure you receive what you are entitled to, as quickly and easily as possible.

Delayed Flights and Compensation

A delayed flight is an annoyance at the best of times, while at the worst it can mean missing a connecting flight, part of your holiday, or an important event. Most people know that they are entitled to compensation if a flight is delayed, but how do you work out the length of delay to ensure you are properly compensated?

Am I Entitled to Compensation?

If your flight is delayed by more than three hours, you have the right to compensation. If the delay is over five hours, you can refuse to board the plane without losing your right to compensation for the delay.

Why Was My Flight Delayed?

There are many reasons for a flight being delayed, including bad weather, a problem with the aircraft or crew, or a strike by airport workers. Some issues are the fault of the airline, while others are not. For circumstances such as bad weather, or political instability in the destination country, the airline is not obliged to offer compensation.

How Long Was My Flight Delayed?

The most important question to ask yourself is How long was my flight delayed by? This will affect the amount of compensation you can claim. To work out the length of delay, you need to compare your arrival time at the destination airport with the time of arrival shown on your boarding pass and other travel documentation. The official arrival time of the aircraft is the moment the doors open to allow passengers to disembark.

How Much Can I Claim?

The amount of compensation you will receive following a delay of three hours of more depends on a number of factors, including the distance covered by the delayed flight and whether the flight is within the European Union or outside it. The amounts by flight length are as follows:

  • Flights up to 1,500 km: €250
  • Flights in the EU over 1,500 km and flights in the rest of the world between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

The maximum amount of compensation you can claim is €600.

Your plane was delayed?

Claim NOW

What About Low Cost Airlines?

Budget airlines are bound by the same rules as any other airline, but it can sometimes seem as if they make it particularly tricky to claim compensation. You are entitled to a refund, or an alternative flight, if your flight is delayed for more than five hours. If your flight is delayed for a long time, you are entitled to food and drink, even if these are not provided free on your flight, and if there is no alternative flight until the next day, you should be given overnight accommodation. Find out more about claiming compensation from low cost airlines.

Related posts


Flight Delays – what to do? Keep your eye on the clock – know your rights

Everyone who has ever seen the dreaded ‘DELAYED’ message appear to their next number immediately starts glancing nervously at the time. If you find yourself in such a situation when flying within the European Union or on a flight registered in an EU country, remember that it’s crucial that you record the delay time of…

Read more >

Compensation for a delayed/cancelled charter flight

Gone are the days of cackling large families squabbling on packed flights to the Canaries, and raucous sun burnt families in sombreros returning back. Once synonymous with cheap package holidays to shoddy hotels in Spain, Greece and Turkey, charter flights nowadays operate more like a regular flight, but with just a single customer, the ticket…

Read more >

Understanding Extraordinary Circumstances Under EU 261 Regulations

The EU 261 regulations were drafted in 2004 to provide passengers with a clear set of rights covering missed flights. The list is knitted around flight delays, cancellations, and boarding denials caused by circumstances that fall outside passengers’ control. Flight disruptions due to extraordinary circumstances entitle you to compensation to cover your rescheduled flights and other costs….

Read more >

Getting to Your Destination After a Missed Connection

A missed flight connection can throw your itinerary off track and leave you feeling lost in a foreign country. If the fault is yours rather than your airline’s, the consequences are yours to cope with. However, if inclement weather, mechanical problems, or delays have sent your flights into disarray, your circumstances are probably covered by…

Read more >

Compensation for a connecting flight: how much and for which flight?

When looking for a flight to our destination, we always try to choose the best connection – a direct one. However, this is not always possible because of the range of services offered by the airport or, whether we like it or not, a lower price of a combined flight. How to plan such a…

Read more >

Flight cancellations: a traveller’s biggest fear

Travelling can be liberating, inspiring, and help you recharge your batteries. As a traveller, you probably invest a great deal of time and money planning and booking your trip, so it’s understandable that you may be disappointed if your flight is cancelled. Unfortunately, flight cancellations are quite common: there can be more than 2,000 flight…

Read more >

This website uses cookies. You can disable them in your browser settings. More information regarding our cookie policy can be found in our Privacy Policy.