Many of us know that horrible sinking feeling as you are rushing to the airport and know that with each passing minute your chances of arriving on time are getting smaller and smaller. Plans can change at the last minute or unforeseen problems can occur trains that turn what should be just a simple trip…
Sometimes travel plans can change unexpectedly and never more so than now with governments continually flip-flopping over their COVID-19 border, travel and quarantine policies. If you find yourself stuck with an airline ticket for either yourself or your family that you no longer want to use, we may have the answer for you. Whether airline…
The Coronavirus pandemic (COVID-19) and closure of borders by the government to minimise spread caused millions of people to have their flights cancelled. These passengers are now out of pocket and are not sure what they can do. GIVT’s experts reply: On 13 May the European Commission confirmed that airlines must refund passengers for flights…
Huge airlines, small tricks, a big problem. Don’t let the airlines bamboozle you out of your money back for a canceled flight. Even during a pandemic, refunds are a basic right for all passengers. Who is affected by this problem? The aviation industry literally came to a halt in March this year and has not…
2020 – A record year for canceled flights 2020 will be forever remembered as the year of Coronavirus, or more specifically COVID-19. The epidemic, which originated in China, since has spread all around the world and officially claimed over 400,000 lives between March and May 2020. To combat the disease, countries all over the world…
Although the European Union is less than half the size of the United States it boasts nearly 200 million more inhabitants. Despite these differences, flight passenger numbers for the EU and the US are nearly the same, but passenger habits and the types of flights are quite different, and this is reflected in the passenger…
EU Regulation EC261/2004 was created to give travellers a legal framework to protect their financial interests. It was first instituted to prevent EU carriers from overbooking their flights, but it has evolved to include cancellations and delays. In a few core circumstances, any EU passenger is entitled to monetary compensation if their airlines are in…
Recent strikes at Lufthansa and a national transport strike in Italy caused travel chaos for thousands of passengers, but is there an easy way to know when flight compensation is due because of a strike? “In principle, strikes do not exempt air carriers from compensation liability for any cancelled flights,” says Elżbieta Tyszka, Head of…
Thankfully airlines don’t go bust every day, but the possibility is always lurking around the corner. An airline bankruptcy announcement can be catastrophic and makes it very difficult for customers to enforce their compensation rights for cancelled flights. Cessation of activities Two possible situations exist, either an airline ceases operations and declares its intention to…
How long was my flight delayed for? Learn how to work out whether you are entitled to compensation from your airline, and how much you are able to claim, based on the length and destination of your flight and how long a delay occurred. Make sure you receive what you are entitled to, as quickly…
