TUI Airways compensation of up to €600 is available for delayed and cancelled flights as per Regulation (EU) No 261/2004. There’s no need to worry, you can claim airline compensation easily below.
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- Enter your departure and arrival airports
- Select the date of your flight, time and we will show you all Lufthansa flights in the past 30 days that you can claim for.
TUI Airways cancelled your flight because of Coronavirus – what rights do you have?
Were you one of the many thousands that had your TUI Airways flight cancelled due to Coronavirus? Did you know airline passengers are protected by law? Regulation (EU) 261/2004 states that all passengers are entitled to a full cash ticket refund if their flight is cancelled, regardless of the reason.
Until recently this was being challenged by the aviation industry, claiming that COVID-19 was “force majeure” and beyond their control, however, the European Commission upheld its position on May 13th stating that airlines must refund passengers whose flights were cancelled and must do so within a period of 7 days. They also added that as airlines had already received billions of Euro in state support, paid for by taxpayers, that they had no basis to renege on refund payments.
There are no delayed or cancelled flight for last 30 days.
Am I eligible for TUI Airways flight compensation?
Knowing when you are entitled to compensation can often be difficult and frustrating to ascertain, however TUI Airways compensation claims can easily be checked on our website. Whether your flight was cancelled or delayed, or you were denied boarding through no fault of your own you are entitled to make a TUI Airways compensation claim. The maximum amount of compensation per passenger for a delayed flight or cancelled flight is €600, and €300 in the case of a delayed alternate flight, however, this amount is dependent on the flight distance and the location of the flight route.
- Cancelled flight compensation
- Delayed flight compensation
- Overbooked/denied boarding flight compensation
- Alternative flight compensation
- Lost and damaged baggage
How much compensation you can get from TUI Airways?
The maximum amount of compensation per passenger for a delayed flight or cancelled flight is €600. However, the operating air carrier may reduce the compensation by 50% if it offers an alternative flight whose arrival time does not exceed the scheduled arrival time of the original flight by:
|Flight distances and route location||Delayed/cancelled flights||Alternate flights||Denied boarding|
|Flights up to 1,500 km||€250||€125||€250|
|All Intra EU Flights over 1,500km||€400||€200||€400|
|All flights between 1,500km and 3,500km||€400||€200||€400|
|All other flights over 3,500km||€600||€300||€600|
How to claim compensation from the airline?
Finding out if you are eligible to make a flight delay claim is not always straightforward, and the compensation process can take a long time. With our website, you can verify your flight for free. If you conclude an agreement with us, we will take care of the whole complaint procedure for you. All you need is the date of your flight and your flight number. If you have a valid claim, you can trust our team of experts to process and expedite your claim for you and then expect to have your compensation paid swiftly and without undue delay. If for any reason the airline refuses to pay, our legal experts will be happy to represent you in court. Don’t forget our service is completely risk-free, and we only charge a fee if we get your compensation.
What documents do you need to make a claim for airline compensation?
Making a claim has never been easier, our user-friendly platform will guide you through the process to claim compensation for delayed or cancelled flights and denied boarding. You can even claim for your friends or family that are listed on the same ticket!
As with all compensation claims you can never have too much information. Below is a list of obligatory documents that you must provide with your claim.
Documents necessary to prove readiness for departure when making a claim compensation include:
TUI Airways flight cancellation compensation
TUI Airways does its best to limit cancelled flights, but they can still happen. TUI Airways usually operates a policy of offering alternate flights for its customers. Whether or not you accept an alternative flight does not necessarily preclude you from compensation. Compensation itself is awarded based on the European Union Regulation (EC) No 261/2004, which stipulates the requisite circumstances for airlines to be liable for disrupted flight compensation. Enter your details into our Flight Checker to find out now.
Knowing when you eligible to make a claim for flight cancellation compensation is not always straightforward as there are many variables involved and the compensation process can take a long time. With our website, you can check your entitlements for free and let us do the work for you – to get things started, you need your flight date and number. If you have a valid claim, you can trust our team of experts to process and expedite your claim for you and then expect to have your compensation paid directly into your bank account – just sit back, relax and don’t worry about anything. If for any reason the airline refuses to pay, our legal experts will be happy to represent you in court.
Unlike other disrupted flights which only come to light on the day, notice of cancelled flights may be given well in advance. Flights that are cancelled 14 days or more in advance are not considered eligible for compensation. Also, no compensation is due if the following conditions are met:
- passengers were informed about the flight cancellation in the period from 2 weeks to 7 days before the planned departure, but they were offered an alternative travel plan enabling them to depart not earlier than 2 hours before the planned departure and arrive at the destination no later than 4 hours after the planned departure
- passengers were informed about the flight cancellation less than 7 days before the planned departure, but they were offered an alternative travel plan enabling them to depart not earlier than 1 hour before the planned departure and arrive at the destination no later than 2 hours after the planned departure
The circumstances whereby an airline cancellation leads to compensation are many and varied. Your flight eligibility can be checked for free online with our GIVT flight checker.
|for flights up to 1,500 km,||250€|
|for all flights over 1,500 km within the European Union and for the remaining flights between 1,500 and 3,500 km,||400€|
|for all remaining flights over 3,500 km.||600€|
What other rights do you have in the event of a cancelled flight?
- You are entitled to food and refreshments after certain delays
- Free accommodation in the case of an overnight delay
As with delayed flights, it is vital to ascertain that the cancelled flight is the fault of the airline. Certain events such as a lightning strike, a medical or a security emergency are deemed as extraordinary circumstances beyond the control of the airline, and therefore not compensatable. All other circumstances, such as an airline staff strike or airline technical fault, and deemed within the control of the airline and thus compensatable.
As in all cases of cancelled flights, the airline has a duty of care to you. You are entitled to food and refreshments after certain delays, as well as free accommodation in the case of an overnight delay. See above for more details.
Our team is ready and waiting to help you with your claim for cancelled flights of any kind. We are experts in the field and can greatly increase your chances for a quick and easy payout. You can visit also our Passengers rights to find out more about your rights!
Compensation for airline flight delays
Delays at airports are not exactly pleasant, and there’s always a possibility that our flight may be cancelled. What is more, air passengers rights can be quite intricate and confusing, but basically it all depends on who is at fault – the airline or maybe the airport? This question is very important because we can only claim compensation from the airline if the disruption was caused by an event for which the airline is responsible. Other factors influencing compensation are the flight route and the amount of delay at arrival.
Compensation for a delayed flight applies if the delay amounted to 3 hours or more. Delays are counted as the difference between the scheduled time of arrival at the final destination and the actual time of arrival. It is extremely important to ascertain that the reason for the delay is an event for which the airline is responsible, i.e. an event that remained under the control of the airline, and not one falling into the category of extraordinary circumstances as specified in the provisions of Regulation (EC) No. 261/2004.
The EU regulation covers:
- flights within the European Union
- all flights departing from an airport located in the EU, even if the destination airport is located in a third country
- all flights from an airport located in a third country to an airport located in the abovementioned countries, if said flights are operated by EU air carriers
Overbooking / denied boarding compensation
Denied boarding is thankfully not something that occurs very often. Overbooking, however, is a standard airline practice whereby more seats are sold on a flight than there actually are. Airline analysts can calculate the expected amount of no-shows for a particular flight and then the airline sells these “excess” seats, often at inflated prices. This extra income benefits everyone as it lowers the cost of tickets. When the airline gets it wrong, however, and too many people show up for a flight, some passengers may be denied boarding.
Generally, airlines ask passengers to volunteer to give up their seats and will compensate those passengers appropriately. Some passengers are very happy to do this and even find it advantageous. Passengers who are bumped involuntarily i.e. denied flying through no fault of their own are entitled to compensation under European Union Regulation (EU) No 261/2004.
There are situations where compensation does not apply. If a passenger does not check in on time, does not arrive at the gates on time, does not have all travel documents, or poses a real security threat, possible medical emergency, or is threatening or abusive to the crew before take-off.
If you feel that you have a real grievance and were denied boarding on a flight through no fault of your own our team is ready and waiting to deal with your claim. We are experts in the field and have much experience dealing with BA, greatly increasing your chances for a quick and easy payout.
TUI Airways alternative flight compensation
The maximum amount of compensation per passenger for a delayed flight or cancelled flight is €600, and €300 in the case of a delayed alternate flight, however, this amount is dependent on the flight distance and the location of the flight route.
If you were offered an alternate flight to your original final destination but still arrived late you are again eligible for compensation but at 50% reduced rates. This reduction is applied when the alternate flight arrives at a threshold less than those listed in the table above.
- e.g. flight XX9999 from London Gatwick to Edinburgh arriving at 14:20 is cancelled. An alternative flight arrives in Edinburg at 15:40, 1 hour and 20 minutes after the originally scheduled time. The flight is less than 1,500km and arrived less than 2 hours late, therefore the reduced 50% applies for the inconvenience of having to change a flight, as opposed to full compensation for a delayed flight.
TUI Airways – lost or damaged baggage and luggage
The provisions of the European Union Regulation (EU) No 261/2004 do not cover damaged and or lost personal belongings. Damaged, delayed or lost luggage compensation claims are covered by the Montreal Convention. It is a multi-national agreement signed by 132 countries, plus all members of the EU. Its aim is to establish uniformity and predictability of rules relating to the international carriage of passengers, baggage and cargo.
The convention classifies baggage as “delayed” for the first 21 days, after which it is considered “lost”. The compensation limits set by the convention are not an exact cash amount, but rather a Special Drawing Rights (SDR), a pseudo currency used in lieu, with 6 SDR equal to approximately €5. Currently, the maximum compensation is awarded at approximately €1,300 per passenger. Unfortunately, we currently do not offer a lost or damaged baggage claim service, but our team of experts will be happy to inform you about any queries you have. Alternatively, you should contact your airline directly to seek compensation.
What other passengers right do you have if your flight is disrupted?
Duty of care
As in all cases of flight disruption the airline has a duty of care to customers. Refreshments and food should be offered after different delay thresholds depending on the fight distance. If vouchers are offered to be very careful that the vouchers offered are only for your entitlements and do not represent a form of compensation for your flight disruption. For example, you should accept a €10.00 voucher for food and a drink, but not a €100 voucher towards the cost of your next flight for a flight in which you waive the right to compensation for disruption as this constitutes compensation and disallows future Regulation (EC) No. 261/2004 compensation.
Refund of expenses incurred
If for any reason the airline fails to provide you with your food and beverage entitlements after the prescribed times you may claim a refund of costs incurred upon presentation of detailed receipts for yourself and other fellow passengers within your group. This also extends to overnight stays for a delayed or cancelled flight where the airline fails to provide accommodation, meals, and transport to and from the hotel. Keep any such receipts in a safe place and ensure that they are all clearly dated and legible.
If you suffered a delayed flight our team is ready and waiting to deal with your claim. We are experts in the field and have much experience dealing with your airline, greatly increasing your chances for a quick and easy payout. You can visit also our Compensation for flight delays page to find out more about your rights!
If your flight was delayed by over 5 hours you can opt-out of your flight, seek a ticket refund and still be eligible for compensation! In this instance the airline must also:
- refund any other flights on the same ticket that will be missed (following connecting flights)
- a flight back to your original point of departure (your initial departure airport)
- food and drinks
- access to phone calls and e-mail
- Accommodation and transport there and back if delayed overnight
Useful information about TUI Airways
TUI Airways is registered in United Kingdom of Great Britain and Northern Ireland. It is a small-sized airline compared to others in Europe and operated more than 3 routes connecting 5 airports in the last 30 days, including:*
The most popular destinations were London Gatwick Airport, London Heathrow Airport, Luton Airport with 5 flights in total.
*according to GIVT data.
No matter how good an airline is, problems can still arise, the best of airlines can suffer flight disruption with cancelled or delayed flights and thousands of passengers put out. If you are one of the unlucky ones who has suffered flight disruption, there is a silver lining – compensation of up to €600 is available to all passengers whose flights have been delayed or cancelled as per European Union Regulation (EC) No. 261/2004. Use our free GIVT flight checker to find out what compensation you may be entitled to.
Determining whether you are entitled to compensation can be difficult and frustrating; however, both the eligibility and the potential amount can easily be checked on our website. Irrespective of whether your flight was cancelled or delayed or whether you were denied boarding through no fault of your own, you have the right to file a compensation claim.
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