TUI Airways - flight cancellations and delays

TUI Airways compensation of up to €600 is available for delayed and cancelled flights as per Regulation (EU) No 261/2004. There’s no need to worry, you can claim TUI Airways compensation easily below.

Or check disrupted flights:

  • Enter your departure and arrival airports
  • Select the date of your flight, time and we will show you all Lufthansa flights in the past 30 days that you can claim for.

12 flights on the list

16.02.2020 15:15 BY587
SID Amílcar Cabral International Airport
MAN Manchester Airport
Cancelled Claim now
16.02.2020 15:05 BY6750
BRS Bristol Airport
TFS Tenerife South Airport
Delayed Claim now
16.02.2020 06:00 BY6710
BRS Bristol Airport
AGP Málaga Airport
Delayed Claim now
15.02.2020 19:40 BY2699
LPA Gran Canaria Airport
MAN Manchester Airport
Delayed Claim now
09.02.2020 15:55 BY4774
LGW London Gatwick Airport
PFO Paphos International Airport
Delayed Claim now
09.02.2020 14:10 BY1718
ABZ Aberdeen International Airport
TFS Tenerife South Airport
Cancelled Claim now
09.02.2020 14:00 BY4760
LGW London Gatwick Airport
AGP Málaga Airport
Delayed Claim now
08.02.2020 13:00 BY107
GOI Goa International Airport
MAN Manchester Airport
Delayed Claim now
08.02.2020 08:30 BY154
MAN Manchester Airport
CUN Cancún International Airport
Cancelled Claim now
01.02.2020 16:00 BY155
CUN Cancún International Airport
MAN Manchester Airport
Delayed Claim now
01.02.2020 10:40 BY2615
CMF Chambéry Airport
MAN Manchester Airport
Delayed Claim now
01.02.2020 10:20 BY2627
CMF Chambéry Airport
MAN Manchester Airport
Delayed Claim now
Data provided for last 30 days

Is your flight not on the list?

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Am I eligible for TUI Airways flight compensation?

Knowing when you are entitled to compensation can often be difficult and frustrating to ascertain, however TUI Airways compensation claims can easily be checked on our website. Whether your flight was cancelled or delayed, or you were denied boarding through no fault of your own you are entitled to make a TUI Airways compensation claim. The maximum amount of compensation per passenger for a delayed flight or cancelled flight is €600, and €300 in the case of a delayed alternate flight, however, this amount is dependent on the flight distance and the location of the flight route.

How much compensation you can get from TUI Airways?

Flight distances and route location Delayed/cancelled flights Alternate flightsDenied boarding
Flights up to 1,500 km €250 €125 €250
All Intra EU Flights over 1,500km €400 €200 €400
All flights between 1,500km – 3,500km €400 €200 €400
All other flights over 3,500km €600 €300 €600

How to claim from TUI Airways compensation?

Finding out if you are eligible to make a TUI Airways flight delay claim is not always straightforward, and the compensation process can take a long time. With our website you can check your entitlements for free and let us do the work for you, all you need is the date of your flight and your flight number. If you have a valid claim you can trust our team of experts to process and expedite your claim for you and have your compensation paid directly into your bank account, all from the comfort of your own home. If for any reason TUI Airways  refuses to pay, our legal experts will be happy to represent you in court and assert all your legal rights.

What documents do you need to make a claim for TUI Airways compensation?

Making a claim has never been easier, our user-friendly platform will guide you through the process to claim compensation for delayed or cancelled flights and denied boarding. You can even claim for your friends or family that are listed on the same ticket!

As with all compensation claims you can never have too much information. Below is a list of obligatory documents that you must produce:

Documents necessary to prove readiness for departure when making a claim compensation include:

TUI Airways flight cancellation compensation

TUI Airways does its best to limit cancelled flights, but they can still happen. TUI Airways usually operates a policy of offering alternate flights for its customers. Whether or not you accept an alternative flight does not necessarily preclude you from compensation. Compensation itself is awarded based on the European Union Regulation (EU) No 261/2004, which stipulates the requisite circumstances for airlines to be liable for disrupted flight compensation. Enter your details into our Flight Checker to find out now.

You can get compensation for a flight cancelled due to the air carrier’s fault if the cancellation was announced:

Flights are cancelled from 13 to 7 days before the scheduled date, if the airline offered alternative transport departing more than 2 hours before the scheduled departure time and/or arriving at the final destination more than 4 hours after the scheduled arrival time,

  • e.g. Flight XX9998 from Cardiff to San Francisco is cancelled 10 days in advance. An alternate flight leaves 1 hour and 10 minutes before the scheduled time but meets heavy winds and arrives 30 minutes later than the original schedule. No compensation is due.

Flights cancelled less than 7 days in advance, or on the day itself i.e. when you were at the airport, the time window reduces and compensation is due if the alternative flight departed 1 hour or more before the originally scheduled departure time and/or arrived at the final destination with a delay of 2 or more hours after the scheduled arrival time.

  • e.g. The same flight XX9998 from Cardiff to San Francisco is cancelled 2 days in advance. An alternate flight leaves 1 hour and 10 minutes before the scheduled time but meets heavy winds and arrives 30 minutes later than the original schedule. Compensation is due as the plane left too early, outside of the time limit window.
FlightCompensation
for flights up to 1,500 km, 250€
for all flights over 1,500 km within the European Union and for the remaining flights between 1,500 and 3,500 km, 400€
for all remaining flights over 3,500 km. 600€

What other rights do you have in the event of a cancelled flight?

  • You are entitled to food and refreshments after certain delays
  • Free accommodation in the case of an overnight delay

As with delayed flights, it is vital to ascertain that the cancelled flight is the fault of TUI Airways. Certain events such as a lightning strike, a medical or a security emergency are deemed as extraordinary circumstances, and beyond the control of BA, are therefore not compensatable. All other circumstances, such as a TUI Airways staff strike, or [airlilne_name] technical fault, and deemed within the control of the airline and thus are compensatable.

As in all cases of cancelled flights TUI Airways has a duty of care to you. You are entitled to food and refreshments after certain delays, as well as free accommodation in the case of an overnight delay, see above for more details.

Our team is ready and waiting to help you with your claim for cancelled flights of any kind. We are experts in the field and can greatly increase your chances for a quick and easy payout. You can visit also our Passengers rights to find out more about your rights!

TUI Airways flight delays compensation

Compensation for a delayed TUI Airways flight applies after a delay of 3 hours. Delays are counted as the difference between scheduled time of arrival at the final destination and actual time of arrival. It is extremely important to ascertain that the reason for the delay is the fault, i.e. was within the control of the airline, and not extraordinary circumstances as detailed in the provisions of Regulation (EU) No 261/2004.

The regulation governs any flight that originates or terminates in the EU and any flight anywhere in the world by an airline registered in the EU.

TUI Airways overbooking / denied boarding compensation

Denied boarding is thankfully not something that occurs very often. Overbooking, however, is a standard airline practice whereby more seats are sold on a flight than there actually are. While it may sound crazy, this is actually something that benefits all customers in general. Airline analysts can calculate the expected amount of no shows for a particular flight and the airline then sells these “excess” seats, often at inflated prices. This extra income benefits everyone as it lowers the cost of everyone else’s tickets. When the airline gets it wrong, and too many people show up for a flight some passengers may be denied boarding.

Generally, airlines ask passengers to volunteer to give up their seats and will compensate those passengers appropriately. Some passengers are very happy to do this and even find it advantageous. Passengers who are bumped involuntarily i.e. denied flying through no fault of their own are entitled to compensation under European Union Regulation (EU) No 261/2004.

There are situations where compensation does not apply. If a passenger does not check in on time, does not arrive at the gates on time, does not have all travel documents, or poses a real security threat, possible medical emergency, or is threatening or abusive to the crew before take-off.

As in all cases of cancelled flights TUI Airways has a duty of care to you. You are entitled to food and refreshments after certain delays, as well as free accommodation in the case of an overnight delay, see above for more details.

If you feel that you have a real grievance and were denied boarding on a flight through no fault of your own our team is ready and waiting to deal with your claim. We are experts in the field and have much experience dealing with BA, greatly increasing your chances for a quick and easy payout.

TUI Airways alternative flight compensation

The maximum amount of compensation per passenger for a delayed flight or cancelled flight is €600, and €300 in the case of a delayed alternate flight, however, this amount is dependent on the flight distance and the location of the flight route.

If you were offered an alternate flight to your original final destination but still arrived late you are again eligible for compensation but at 50% reduced rates. This reduction is applied when the alternate flight arrives at a threshold less than those listed in the table above.

  • e.g. flight XX9999 from London Gatwick to Edinburgh arriving at 14:20 is cancelled. An alternative flight arrives in Edinburg at 15:40, 1 hour and 20 minutes after the originally scheduled time. The flight is less than 1,500km and arrived less than 2 hours late, therefore the reduced 50% applies for the inconvenience of having to change a flight, as opposed to full compensation for a delayed flight.

TUI Airways – lost or damaged baggage and luggage

The provisions of the European Union Regulation (EU) No 261/2004 do not cover damaged and or lost personal belongings. Damaged, delayed or lost luggage compensation claims are covered by the Montreal Convention. It is a multi-national agreement signed by 132 countries, plus all members of the EU. Its aim is to establish uniformity and predictability of rules relating to the international carriage of passengers, baggage and cargo.

The convention classifies baggage as “delayed” for the first 21 days, after which it is considered “lost”. The compensation limits set by the convention are not an exact cash amount, but rather a Special Drawing Rights (SDR), a pseudo currency used in lieu, with 6 SDR equal to approximately €5. Currently, the maximum compensation is awarded at approximately €1,300 per passenger. Unfortunately, we currently do not offer a lost or damaged baggage claim service, but our team of experts will be happy to inform you about any queries you have. Alternatively, you should contact your airline directly to seek compensation.

What other passengers right you have while flying TUI Airways?

Duty of care

As in all cases of flight disruption TUI Airways has a duty of care to customers. Refreshments and food should be offered after different delay thresholds depending on the fight distance. If vouchers are offered to be very careful that the vouchers offered are only for your entitlements and do not represent a form of compensation for your flight disruption. For example, you should accept a €10.00 voucher for food and a drink, but not a €100 voucher towards the cost of your next flight as this constitutes compensation and disallows for future Regulation (EU) 261 compensation.

Refund of expenses incurred

If for any reason the airline fails to provide you with your food and beverage entitlements after the prescribed times you may claim a refund of costs incurred upon presentation of detailed receipts for yourself and other fellow passengers within your group. This also extends to overnight stays for a delayed or cancelled flight where the airline fails to provide accommodation, meals, and transport to and from the hotel. Keep any such receipts in a safe place and ensure that they are all clearly dated and legible.

If you suffered a delayed flight our team is ready and waiting to deal with your claim. We are experts in the field and have much experience dealing with your airline, greatly increasing your chances for a quick and easy payout. You can visit also our Compensation for flight delays {link} page to find out more about your rights!

If your flight was delayed by over 5 hours you can opt-out of your flight, seek a ticket refund and still be eligible for compensation! In this instance TUI Airways must also:

  • refund any other flights on the same ticket that will be missed (following connecting flights)
  • a flight back to your original point of departure (your initial departure airport)
  • food and drinks
  • access to phone calls and e-mail
  • Accommodation and transport there and back if delayed overnight

Useful information about TUI Airways

TUI Airways is registered in United Kingdom of Great Britain and Northern Ireland. It is a large-sized airline compared to others in Europe and operated more than 179 routes connecting 59 airports in the last 30 days.*

More than 1 – internal domestic flights.

More than 1521 – flights within Europe.

More than 795 – flights outside EU.

The most popular destinations were Tenerife South Airport, Grantley Adams International Airport, Tenerife South Airport with 151 flights between them.

In the last 30 days TUI Airways handled more than 2317 flights. 3 flights were cancelled and 9 flights were delayed.

*according to GIVT data.

Knowing when you are entitled to compensation can often be difficult and frustrating to ascertain, however TUI Airways compensation claims can easily be checked on our website. Whether your flight was cancelled or delayed, or you were denied boarding through no fault of your own you are entitled to make a TUI Airways compensation claim.

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